In order to maintain the highest standard and meet each individual client expectations, Empire Security has implemented Total Quality Management (TQM).
We know the importance of improving our task and processes. Over time a proven method can become obsolete. As a result, we are always looking for better ways to conduct our daily duties. In order to apply TQM, we evaluate each post quarterly based on the following review process:
- Identifying client expectations
- Translating client expectations into post orders
- Establishing performance standards
Our goal is to develop a strategic partnership with the client.